Seller policy

How plans, fees, payouts and refunds work on Storra. Last updated 1 November 2026.

1Plans

• Starter is ₦1,000 and Pro is ₦2,000 for every 30 days. You pay before your website goes online.
• We email you 3 days before your plan ends. If you don’t renew, your website is hidden from customers until you pay again. Your products and orders are kept.
• Paying early adds 30 days on top of the days you have left.
• Plan payments are not refundable, including days you don’t use.

2Fees

• On every order a customer pays by bank transfer or card, two fees come out before we pay you:
  • Paystack’s fee: 1.5% + ₦100 (the ₦100 is waived on orders under ₦2,500; the most it can be is ₦2,000).
  • Storra’s fee: 2% of the order.
• WhatsApp orders are paid to you directly by the customer. Storra takes no fee and is not part of that payment.

Customer pays	₦31,500
Paystack fee	− ₦573
Storra fee (2%)	− ₦630
Sent to your bank	₦30,297

3Payouts

• We send each day’s money to your bank account on the next working day by 10 AM.
• We don’t pay on weekends. Sales from Friday, Saturday and Sunday are paid on Monday by 10 AM. On public holidays, payouts move to the next working day.
• We only pay into the bank account saved in your dashboard. We check the account name with your bank. If you saved the wrong details, contact us before 10 AM on the payout day.
• Your Payouts tab shows what is coming, when, and a receipt for every payout. It changes to “Paid” once we send it.
• Payouts can be held while we look into a report against your store, and are held for stores that have been banned.

4Refunds and returns

• Storra does not give refunds to customers or sellers.
• If a customer wants their money back, an exchange or a return, they sort it out with you, the seller. You decide your own return rules and tell your customers.
• Money already sent to your bank stays with you. Any refund to a customer is paid by you, directly to them.

5Selling on Storra

• Sell only real products that you have and can deliver. Deliver what the customer paid for, as shown on your website.
• Customers can report a store. Storra checks every report and can take a website offline (ban it) if a seller cheats customers, sells illegal items or breaks this policy. You get an email with the reason.
• You are responsible for your products, prices, photos, delivery and the messages you send customers.

6Changes

• We may update this policy. If fees or payout times change, we tell you in your dashboard before the change starts.